Cancellation policy

1. Inspection obligation
   • The purchaser/user is responsible for checking the contents of the shipment upon receipt and comparing it to both the order, the delivery note, and the invoice sent/attached at the time of purchase.
2. Change/Cancel/Return Products
   • The purchaser will be entitled to cancel any order he placed through the site prior to the preparation and/or delivery of the order to him.
   • The purchaser is aware and hereby declares that according to all laws There is no return for food products, including beverages. Except in exceptional cases in which the return of these products will be possible, everything is at the sole discretion of the company.
   • Product returns who are not Food products and/or beverages and/or perishable food products and/or perishable products, will be possible within 14 days from the time of receipt, by law and against an invoice only.
   • To the extent that the cancellation of the order is not carried out due to a defect or inconsistency, the Company will be entitled to charge the Purchaser a cancellation fee of 51% of the transaction price or 100 NIS, as well as any payment collected from the Company by the credit card company for clearing the Purchaser's credit card for the transaction, as well as the shipping fees for the shipment to the Purchaser.
   • Opened products such as packaging, jars, bottles, or any other product that maintains its freshness and quality when closed will not be returned.
   • In the event that the product has expired or is damaged in one way or another and/or in the event that a discrepancy is discovered between the order and the products supplied, the customer must immediately notify the company by email at office@mamameri.com or by phone at 04-8754803, no later than 24 hours after the date of delivery, at which time the possibility of its return will be examined by the company and subject to its sole discretion. It is hereby clarified that failure to provide notification within the aforementioned period of time constitutes a waiver by the customer of any claim and/or claim in connection with the discrepancy and/or dissatisfaction on his part.
   • Any change to an order by the purchaser shall be subject to the prior written consent of the Company at its sole discretion. In the event of a change approved by the Company, the purchaser shall be charged or credited, respectively, in accordance with the order that was changed.
3. Cancellation at the company's initiative
   • The Company shall be entitled, at its sole discretion, to cancel an order, for any reason whatsoever, without the need for justification or prior notice, even if the purchaser has already received an email confirming the purchase. Notification of the cancellation of the purchase or a request for a return after receiving confirmation by email will be delivered to the purchaser by telephone, and he shall not have any claim and/or claim and/or demand against the Company for the cancellation of the transaction by it. The purchaser shall not be entitled to any compensation from the Company for the cancellation and/or change as aforesaid.
   • The Company shall be entitled to withdraw from the execution of a purchase contract between the Purchaser and the Company, upon notice to the Purchaser, due to a clerical error or other technical error.
   • Cancellation due to force majeure and/or the coronavirus-

Without derogating from the above, if factors and/or events beyond the control of the Company and/or anyone on its behalf prevent the provision of the service, in whole or in part, and/or in any way and/or at the specified times, including but not limited to, if communication and/or computer failures occur and/or if due to hostilities and/or strike and/or shutdown and/or special reserve mobilization and/or due to the coronavirus and/or severe weather and/or any other factor that constitutes force majeure, which prevents and/or delays and/or harms the provision of the service and/or the delivery and/or transportation of the products and/or their supply and/or sale, the Company may announce the cancellation of the purchase, in whole or in part, or a delay in its delivery, and the Purchaser shall have no claim, claim, or demand as a result.